logo of the heartscreen

Privacy Policy

Last Updated: 4 March 2026

The HeartScreen (“we”, “our”, “us”) is committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data. This Privacy Policy outlines our practices in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

The HeartScreen provides mobile cardiac diagnostic services across Australia, delivering on-site assessments within GP clinics, aged care facilities, workplaces, and community settings. All diagnostic studies are reviewed by qualified cardiologists.

Email: admin@theheartscreen.com.au
Phone: 13 000 HEART (43278) / 07 3067 5580
Website: https://theheartscreen.com.au/

2. Information We Collect

We may collect the following types of information:

  • Identity and contact details
  • Medical history and health information
  • Diagnostic test results and clinical records
  • Referral and booking information
  • Website usage data, cookies, and device information
  • Communications sent via email, SMS, or online forms


3. How We Collect Information

We collect information:

  • Directly from you through forms, bookings, assessments, and communications
  • From your GP, referrer, organisation, or aged care facility
  • Automatically through website analytics, cookies, and device data


4. Why We Use Your Information

We use your information to:

  • Provide cardiac diagnostics, risk assessments, and cardiologist-reviewed reports
  • Manage bookings, referrals, and clinical workflows
  • Maintain clinical records and perform administrative tasks
  • Improve service quality, technology, and operations
  • Send service-related updates and optional marketing communications


5. Legal Basis for Collection

We collect and use sensitive health information with your consent or as permitted by law when providing a health service or to prevent serious health threats.

6. Disclosure of Information

Your information may be shared with:

  • Treating healthcare providers (GPs, cardiologists, specialists)
  • Aged care facilities, employers, or organisations coordinating assessments
  • Secure hosting, IT, and diagnostic transmission service providers
  • Government bodies such as Medicare

We only disclose information necessary to provide our services or comply with legal obligations.

7. Overseas Disclosure

Some third-party service providers may store or process information overseas. We take reasonable steps to ensure these providers comply with the Australian Privacy Principles.

8. Data Security

We use encryption, secure transmission, access controls, and system monitoring to protect your personal information.

9. Data Retention

We retain personal and health information as required for clinical, regulatory, and operational purposes. When information is no longer required, it is securely destroyed or de-identified.

10. Your Rights

You may request access to or correction of your personal information by contacting:

admin@theheartscreen.com.au

11. Cookies

Our website uses cookies for essential functions and analytics. You may adjust cookie settings in your browser; note that some features may not function without cookies.

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these sites.

13. Notifiable Data Breaches

If a data breach is likely to result in serious harm, we will notify affected individuals and comply with the OAIC Notifiable Data Breaches Scheme.

14. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with the revised effective date.