Last Updated: 4 March 2026
Thank you for visiting The HeartScreen website. By using our site, booking an appointment, or participating in any of our mobile cardiac diagnostic services, you agree to the terms outlined below. Please read them carefully, as they describe your rights, responsibilities, and the conditions under which our services are provided.
1. About The HeartScreen
The HeartScreen provides mobile cardiac diagnostic services throughout Australia. Our team delivers assessments such as echocardiography and Heart Health Check Plus screenings directly within GP clinics, aged care facilities, workplaces, and community locations. These assessments are carried out by trained sonographers, and each study is reviewed by a cardiologist.
Email: admin@theheartscreen.com.au
Phone: 13 000 HEART (43278) or 07 3067 5580
Operating Hours: Monday to Friday, 8 am to 5 pm
2. Acceptance of These Terms
By using our website or receiving our services, you confirm that you are at least eighteen (18) years of age or are acting with the consent of a parent, guardian, GP, organisation, or authorised representative. If you do not agree with these Terms, you should discontinue use of our website and services.
3. Description of Services
The HeartScreen offers a range of cardiac diagnostic services, including mobile echocardiograms, preventative screenings, cardiovascular risk assessments, and the Heart Health Check Plus program reviewed by cardiologists.
Our service model includes the management of referrals, scheduling, deployment of qualified sonographers on site, and specialist reporting. We may update or modify the services we provide at any time.
4. General Information Only
The information on our website is intended for general educational purposes only and should not be interpreted as medical advice. Your GP or healthcare provider remains responsible for interpreting clinical results and managing your ongoing care.
If you have concerns about your health, please consult a qualified medical professional directly.
5. Bookings and Eligibility
Screenings may be arranged through a GP referral, direct communication with our administrative team, or via our SMS booking method as displayed on our Contact page.
We reserve the right to cancel or decline a booking where circumstances prevent us from safely or appropriately providing the service. This may include clinical considerations, incomplete information, staff availability, or suitability of the testing environment.
6. Fees and Payment
Fees may vary depending on the service provided, Medicare eligibility, and agreements with referring clinics or organisations.
You agree to provide accurate billing information and to pay all applicable fees associated with your screening. Where relevant, Medicare or private health rebates may apply.
7. Responsibilities of Referring Clinics and Organisations
If you arrange screenings on behalf of another person, clinic, aged care facility, or workplace, you agree to:
8. Providing Accurate Information
You agree that the information you provide is accurate, complete, and up to date. Providing incorrect information may affect the clinical accuracy of results and our ability to deliver safe care.
9. Website Use
You agree not to use our website in a manner that interferes with its security, performance, or lawful operation. This includes attempting to access restricted areas, uploading harmful content, or engaging in unlawful or disruptive conduct.
We reserve the right to restrict access if misuse occurs.
10. Intellectual Property
All content on our website, including text, service descriptions, images, graphics, and branding, is the property of The HeartScreen. You may not reproduce, copy, distribute, or republish any content without prior written permission.
11. Links to Other Sites
Our website may contain links to third-party services or platforms. We do not control these websites and are not responsible for their content, security, or privacy practices.
12. Clinical Limitations
Our services support early detection and assessment of cardiac health but do not eliminate the risk of heart disease. Some conditions may not be detectable through the tests we provide, and results may be influenced by factors outside of our control.
Ongoing care, diagnosis, and follow-up remain the responsibility of your GP or treating specialist.
13. Limitation of Liability
To the extent permitted by Australian law:
14. Privacy and Confidentiality
Your privacy is important to us. Information about how we collect, use, and handle your personal and health information is available in our Privacy Policy on our website.
15. Cancellations and Rescheduling
We may implement reasonable policies for cancellations, rescheduling, and late arrivals. Fees may apply in certain circumstances. These policies support efficiency across the clinics, communities, and organisations we serve.
16. Service Availability
The HeartScreen operates across multiple locations in Australia, including mobile routes and dedicated Heart Health Check Plus centres.
Service availability may vary depending on staffing, geography, travel logistics, and equipment readiness. We may adjust timeframes or availability where necessary.
17. Changes to These Terms
We may revise these Terms at any time. The updated version will be published on this page, and the “Last Updated” date will reflect the change.
18. Governing Law
These Terms are governed by the laws of Australia. Any disputes may be resolved in the courts of your relevant state or territory.
19. How to Contact Us
If you have any questions regarding these Terms, please contact us:
Email: admin@theheartscreen.com.au
Phone: 13 000 HEART (43278) or 07 3067 5580
Hours: Monday to Friday, 8 am to 5 pm